Privacy Policy

Effective Date: August 21, 2026

Redline Flying Service LLC d/b/a Redline Helicopter Tours (“Redline,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, contact us, book a flight, purchase a gift card, or otherwise use our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

Redline Flying Service LLC d/b/a Redline Helicopter Tours
P.O. Box 8108
Amarillo, TX 79109

Phone: 806-683-6777
Email: jax@redlineheli.com

Redline Flying Service LLC is organized under the laws of the State of Texas.

We may collect information you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and payment information
• Reservation and booking details
• Flight date and time
• Number of passengers
• Passenger names and information required to operate or manage a reservation
• Information submitted through contact forms
• Communications you send to us by email, phone, text message, social media, or other methods
• Information provided when completing required waivers or check-in documents
• Information related to gift cards, promotional credits, or other purchases

We may also collect information automatically when you visit our website or interact with our online services.

Depending on the services and technology used on our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website activity
• Approximate location based on IP address
• Date and time of website visits
• Referring website or source
• Advertising and marketing interaction information

We may collect this information through cookies, pixels, analytics tools, advertising platforms, and similar technologies.

We may use your information to:

• Process and manage reservations
• Process payments and purchases
• Communicate about your reservation
• Send confirmations, updates, reminders, and operational information
• Reschedule or manage affected flights
• Respond to questions and customer service requests
• Complete check-in and required operational documentation
• Improve our website, services, and customer experience
• Understand how customers use our website
• Measure the effectiveness of advertising and marketing
• Prevent fraud, misuse, or unauthorized activity
• Protect the safety and security of our customers, personnel, aircraft, and business
• Comply with legal, regulatory, insurance, accounting, or operational requirements
• Send marketing or promotional communications where permitted by law

Payments may be processed through third-party payment processors and booking platforms.

Redline may receive transaction information necessary to confirm and manage your purchase. Payment card information may be collected and processed directly by the applicable payment processor rather than stored by Redline.

We encourage you to review the privacy policies of third-party payment and booking providers used in connection with your reservation.

We may use third-party companies and service providers to help operate our business and provide services to customers. These may include providers of:

• Online booking and reservation services
• Payment processing
• Website hosting
• Website analytics
• Customer communications
• Email and messaging services
• Advertising and marketing
• Business and technology services

These providers may receive access to information reasonably necessary to perform services on our behalf or provide services you request.

Redline may use cookies, tracking pixels, analytics tools, and similar technologies to understand website activity and improve our marketing.

These technologies may help us understand, for example:

• How visitors find our website
• Which pages visitors view
• Whether visitors begin or complete a booking
• Which advertisements or campaigns lead to website visits or purchases
• How our advertising performs

We may work with third-party advertising and analytics providers that collect or receive information about your interaction with our website.

You may be able to manage certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of our website or booking process.

We may send you communications relating to your reservation, purchase, or customer service request.

Where permitted by applicable law, we may also send promotional emails, special offers, tour information, or other marketing communications.

You may opt out of promotional email communications by using the unsubscribe instructions included in the email. Even if you opt out of marketing communications, we may still send you non-promotional communications relating to an existing reservation, transaction, safety matter, or customer service issue.

We may share information with:

• Booking and reservation providers
• Payment processors
• Website and technology providers
• Advertising and analytics providers
• Professional advisors, including attorneys, accountants, and insurers
• Government agencies, regulators, law enforcement, or other parties when required or permitted by law
• Other parties when necessary to protect the rights, property, safety, or security of Redline, our customers, or others
• A successor or potential purchaser in connection with a merger, acquisition, sale, financing, or transfer of all or part of our business

We do not sell your personal information for money in the ordinary sense of selling customer lists.

However, certain advertising and analytics technologies may involve the sharing of limited online activity or device information with third parties for advertising measurement or marketing purposes.

Redline may photograph or record customers during tours, events, or other activities.

As described in our Terms & Conditions and applicable waivers or releases, photographs and videos may be used for advertising, marketing, social media, promotional, and business purposes.

If you have a concern regarding photography or video recording, please contact Redline before your flight.

Children may participate in Redline helicopter tours in accordance with our safety requirements and applicable policies.

We do not knowingly collect personal information from children beyond information reasonably necessary to manage a reservation, conduct operations, complete required documentation, or provide our services.

Parents or legal guardians are responsible for providing required information and documentation for minors where applicable.

We use reasonable administrative, technical, and organizational measures designed to protect information under our control.

However, no website, electronic transmission, payment system, or method of storing information is completely secure. We cannot guarantee absolute security of information.

You are responsible for protecting your account information, devices, and communications where applicable.

We retain personal information for as long as reasonably necessary for purposes including:

• Managing reservations and customer relationships
• Meeting legal, regulatory, accounting, tax, insurance, and operational requirements
• Resolving disputes
• Enforcing agreements
• Maintaining appropriate business records

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

Depending on applicable law, you may have the right to request information about personal information we maintain about you or request correction or deletion of certain information.

To submit a privacy-related request, contact us at:

Email: jax@redlineheli.com
Phone: 806-683-6777

We may need to verify your identity before completing certain requests. Some information may need to be retained when required for legal, safety, accounting, operational, insurance, or other legitimate business purposes.

Our website, emails, advertisements, or other communications may contain links to third-party websites or services.

Redline is not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review the privacy policy of any third party before providing personal information.

Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to Do Not Track signals, our website may not respond to all such signals.

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will post the updated Privacy Policy and revise the Effective Date above. Your continued use of our website or services after an updated Privacy Policy becomes effective is subject to the updated policy to the extent permitted by applicable law.

If you have questions about this Privacy Policy or how Redline handles personal information, please contact us:

Redline Helicopter Tours
Redline Flying Service LLC d/b/a Redline Helicopter Tours
P.O. Box 8108
Amarillo, TX 79109

Phone: 806-683-6777
Email: jax@redlineheli.com